Two Rugby practices hit 97% good in the 2026 GP Patient Survey, while Brownsover scored 70%: all 12 local surgeries ranked on experience and phone access.
Dunchurch Surgery and Brookside Surgery are the highest-rated GP practices in Rugby borough, with 97% of their patients describing their overall experience as good in the 2026 GP Patient Survey. Brownsover Medical Centre sits at the other end of the table on 70%, and is the only one of the borough’s 12 practices to score clearly below the England average.
The figures come from the 2026 GP Patient Survey, which Ipsos runs for NHS England. It was published on 9 July, covers fieldwork from 2 January to 13 April 2026 and drew 654,714 responses nationally. Each practice’s results are published on the survey’s own results pages, and that is where every number below comes from.
Nationally, 76.7% of patients rated their practice good overall this year, up 2.8 points on 2024. Ten of Rugby’s 12 practices matched or beat that. Across the whole Coventry and Warwickshire integrated care system the figure was 81%; eight Rugby practices beat that too.
The full table
The survey asks a long list of questions. Four matter most to a resident choosing or judging a practice: the overall verdict, whether it was easy to get through by phone, whether patients felt their needs were met at their last appointment, and whether the professional they saw was good at listening. This is how each practice did, with the number of responses in brackets (the survey publishes weighted percentages; the bases are the raw returned questionnaires).
| Practice | Overall good | Phone easy | Needs met | Good at listening |
|---|---|---|---|---|
| Dunchurch Surgery | 97% (107) | 82% | 98% | 98% |
| Brookside Surgery | 97% (128) | 94% | 97% | 97% |
| Wolston Surgery | 93% (125) | 97% | 92% | 92% |
| Bennfield Surgery | 92% (97) | 67% | 95% | 95% |
| Revel Surgery | 91% (118) | 87% | 98% | 92% |
| Whitehall Medical Practice | 86% (106) | 60% | 98% | 96% |
| Market Quarter Medical Practice | 84% (110) | 62% | 84% | 83% |
| Central Surgery | 83% (102) | 53% | 89% | 85% |
| Westside Medical Centre | 78% (129) | 69% | 91% | 88% |
| Beech Tree Medical Practice | 78% (101) | 47% | 88% | 81% |
| Clifton Road Surgery | 76% (143) | 63% | 88% | 86% |
| Brownsover Medical Centre | 70% (111) | 47% | 94% | 82% |
| Coventry and Warwickshire ICS | 81% (12,625) | 64% | 91% | 88% |
| England | 77% (651,774) | 57% | 90% | 87% |
Source: GP Patient Survey 2026, practice, ICS and national results pages. The England row is the survey’s own rounded national figure; Ipsos gives it as 76.7%.
The village practices lead, the town-centre ones trail
The pattern is the one seen in most of the country: the smaller practices serving the villages score highest, and the larger town practices with the biggest lists score lowest. The top five, Dunchurch, Brookside (CV23 9NH), Wolston, Bennfield and Revel (CV23 0LU), are all outside the town centre bar Bennfield, and none of them dropped below 91% overall.
Wolston Surgery recorded the best phone score in the borough, with 97% of patients saying it was easy to get through, against 57% nationally and 64% across Coventry and Warwickshire. Brookside was close behind on 94%.
The phone question is where the town practices fall furthest. Beech Tree Medical Practice and Brownsover Medical Centre both scored 47%, ten points under the national average, and Central Surgery scored 53%. Bennfield is an interesting exception: only 67% of its patients found the phones easy, yet 92% still rated the practice good overall, which suggests that what happens once you are through counts for more than the wait.
Where Brownsover’s score comes from
Brownsover Medical Centre’s 70% overall is built on the borough’s weakest access scores. Just 56% of its patients described their experience of contacting the practice as good, against 77% across the ICS, and only 73% said they knew what the next step would be after getting in touch, against 86%. Its website (49%) and NHS App (46%) scores were also the lowest of the 12.
The care itself scored far better: 94% of Brownsover’s patients felt their needs were met at their last appointment, above the England figure of 90% and higher than six other Rugby practices. The gap between getting in and being seen is the story of that practice, and it is one a new phone or triage system could close.
Beech Tree, which shares a postcode with Market Quarter Medical Practice on CV21 3HX, is the other practice below the ICS average on nearly every access measure: 47% for phone, 57% for the website and 39% for the NHS App, the lowest App score in the borough. Its overall rating of 78% still sits a point above the England average.
Long-term conditions
The survey also asks patients with a long-term condition whether they have had enough support from local services in the past year. Dunchurch (94%) and Brookside (86%) again led. Bennfield (58%), Beech Tree (58%), Brownsover (57%) and Market Quarter (59%) were the low scorers, all well under the 71% ICS figure. These are the smallest samples in the survey, between 40 and 77 responses per practice, so treat single-figure differences with caution.
What it means for you
- The differences at the top are within the margin. Each practice’s results rest on roughly 100 to 145 returned questionnaires, so a gap of two or three points between, say, Wolston on 93% and Bennfield on 92% means nothing. The gap between the top five and the bottom two is real.
- If phone access is your problem, the data agrees with you. Central, Beech Tree and Brownsover patients report the hardest time getting through in the borough. The survey’s website and NHS App questions were rated poorly at Beech Tree and Brownsover too, so it is worth asking the practice which contact route it actually wants you to use.
- You can switch practice without moving house. The NHS explains how to register with a GP surgery; you can apply to any practice whose catchment covers your address, and some accept patients from outside their area. Dunchurch, Brookside, Wolston and Revel all serve village catchments; check each practice’s boundary on its own website before applying.
- Every practice’s full results are public. The links in the table go to each practice’s page, which breaks down more than 30 questions, including how easy the reception team is to deal with and how long people waited to be seen. Take the numbers alongside how the practice has treated you: the survey measures experience, not clinical outcomes.
- Rugby’s health estate is changing. The council’s ten-year town centre plan includes an NHS “Health on the High Street” hub inside a redeveloped Rugby Central, which we covered in our report on the delivery plan. Whether that changes where the town’s largest practices operate from is a question for the business case, not this survey.
The next GP Patient Survey will run in the first months of 2027, with results the following July. If you were sent a questionnaire this year and did not return it, this table is one reason to fill it in next time: with only around 100 responses per practice, each reply moves the numbers.
Have your say
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